ProCare support includes, among other things, website optimization and maintenance, Search Engine Optimization (SEO), Dealer Digital Advertising, and technical support.
Each GM dealer has a dedicated account manager called a ProCare Advocate assigned to support their website. ProCare Advocates focus on:
- Monthly Go-To-Market execution
- Recent enhancement communication
- Website optimization
- Facilitating dealer directed content changes
- Review dealer performance and analytics
- Best Practice consultation
CDK Support Process
Contact the GM Dealer Support team at 1-877-333-3138 or submit request through Service Connect
CDK Global team will resolve issues or open a case if an immediate resolution is not reached
Product experts assist in resolving any large impact or escalated issue
CDK Support Commitments
CDK Acknowledges the importance of quick turn-around times, that's why we've made a commitment to provide 1-day resolutions on GM dealer ads & inventory specials. Most other types of standard content requests are also fulfilled in a single business day.
- 1 day resolution commitment on GM dealer ads & inventory specials
- 95% of Ads and Specials requests resolved in 1 day
- Low Advocate Turnovers
- GM Go-To-Market Support Services drive the success of GM dealers and GM Digital Managers (DDMs) and include a named Account Advocate who partners with Technical, SEO and Content Support teams.
- Brand Promotions: Hero banners and up-to-date Incentives deployed on Day 1 of the promotion.
- Expedited resolution on most website changes, including:
- Addition or removal of inventory specials, newspaper ads, dealer-provided assets, and banners
- Create and edit Calls-to-Action, Landing Pages, and Hero Slides (via Slide Studio)
- Configuration of Navigation
The most convenient way to get support from CDK is with Service Connect. Accessible directly from a web-based platform, our digital tech support team is at the ready to help dealers get the help they need when they need it. Now there's no need to pick up a phone, and you can monitor the status of your service from any web-connected platform.
Want to learn more about Service Connect for Digital? Read the Getting Started Guide.SERVICE CONNECT
- Dealer training platform (CDK U) provides more than 900 self-paced and live, web-based training courses. All dealers have access upon site activation.
- 60+ how-to guides available
- Webinars to support product and program launches or changes.
- Custom training options are available. We work with the dealer to create a training program to meet dealership goals.