Dealer Support

ProCare Services

ProCare support includes, among other things, website optimization and maintenance, Search Engine Optimization (SEO), Dealer Digital Advertising, and technical support.

Each GM dealer has a dedicated account manager called a ProCare Advocate assigned to support their website. ProCare Advocates focus on:

  • Monthly Go-To-Market execution
  • Recent enhancement communication
  • Website optimization
  • Facilitating dealer directed content changes
  • Review dealer performance and analytics
  • Best Practice consultation

CDK Support Process

Submitting an Issue

Contact the GM Dealer Support team at 1-877-333-3138 or submit request through Service Connect

Problem Resolution

CDK Global team will resolve issues or open a case if an immediate resolution is not reached

Large Impact Escalation

Product experts assist in resolving any large impact or escalated issue

CDK Support Commitments

World-Class Response and Resolution Times

CDK Acknowledges the importance of quick turn-around times, that's why we've made a commitment to provide 1-day resolutions on GM dealer ads & inventory specials. Most other types of standard content requests are also fulfilled in a single business day.

  • 1 day resolution commitment on GM dealer ads & inventory specials
  • 95% of Ads and Specials requests resolved in 1 day
  • Low Advocate Turnovers

GTM Support

  • GM Go-To-Market Support Services drive the success of GM dealers and GM Digital Managers (DDMs) and include a named Account Advocate who partners with Technical, SEO and Content Support teams.
  • Brand Promotions: Hero banners and up-to-date Incentives deployed on Day 1 of the promotion.
  • Expedited resolution on most website changes, including:
    • Addition or removal of inventory specials, newspaper ads, dealer-provided assets, and banners
    • Create and edit Calls-to-Action, Landing Pages, and Hero Slides (via Slide Studio)
    • Configuration of Navigation

Service Connect

The most convenient way to get support from CDK is with Service Connect. Accessible directly from a web-based platform, our digital tech support team is at the ready to help dealers get the help they need when they need it. Now there's no need to pick up a phone, and you can monitor the status of your service from any web-connected platform.

Want to learn more about Service Connect for Digital? Read the Getting Started Guide.

SERVICE CONNECT

Dealer Education

  • Dealer training platform (CDK U) provides more than 900 self-paced and live, web-based training courses. All dealers have access upon site activation.
  • 60+ how-to guides available
  • Webinars to support product and program launches or changes.
  • Custom training options are available. We work with the dealer to create a training program to meet dealership goals.
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